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Returns & Exchanges
If you are not 100% satisfied with your purchase, you can return your items within 30 days of delivery. Items must be in original, unused condition with all packaging intact.
1
Initiate Request
Log into your account and select 'Request Return' next to your order to receive a Return Authorization (RA) number.
2
Pack Securely
Place the items back in their original box. For bikes, ensure the frame is padded according to our repacking guide.
3
Label and Ship
Attach the prepaid shipping label provided in your portal and drop the package at any authorized courier location.
4
Inspection & Refund
Once our mechanics inspect the return, your refund will be processed to the original payment method within 5 business days.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing